Reference

Our Terms, Your Account Rights

Before you open an account on po999, read what governs your use of this platform. These terms set out your rights, our obligations, and how we handle your data — all subject to local law and eligible regions in Pakistan.

Account TermsPrivacy PolicyCookie UseData RetentionJurisdiction Notice
po999 Our Terms, Your Account Rights
LEGAL CONTACT PATHS

Reach Us on Policy Questions

If you have a question about your rights under these terms, how your data is used, or want to request a change to your account record, use one of the channels below. Our support team handles policy queries alongside account help.

Team online

Live Chat

Open the chat widget from any page on po999. For policy or data queries, select the Account and Legal topic so your message reaches the right team without delay.

Email Support

Send your legal or data request to our support address. Include your registered mobile number so we can verify your account before actioning any change to your record.

Account Help Centre

The Help Centre covers common policy questions — account closure, data access requests, and cookie settings. Check there first; most answers are available without waiting for a reply.

DATA AND SECURITY

How We Handle Your Information

Your account data stays with po999 and is not sold to third parties. We keep records for as long as your account is active and for a period after closure as required by applicable rules. You can request a copy of your data or ask us to correct it at any time through account support.

Account Security

Your account is protected by OTP verification on login. If you notice an unrecognised session, change your password immediately and contact support — we can lock the account within minutes of a verified request.

Cookie Use

We use cookies to keep your session active across browser and mobile, remember your preferred payment method, and measure which pages load correctly. You can adjust cookie preferences from the settings menu.

Data Retention

Transaction records, including JazzCash, Easypaisa, and Raast deposits, are retained for the period required under applicable financial rules. After account closure, personal data is deleted on a rolling schedule unless a legal hold applies.

Requesting Changes

To correct your registered name, mobile number, or linked wallet, submit a request via live chat or email with a copy of your ID. We action verified correction requests within a reasonable period.

Common Legal and Account Questions

These are the questions we get most often about our terms, your data, and your rights as an account holder on po999.

They apply where local law permits access to po999. If your region allows it, creating an account means you accept these terms. Check local rules if you are unsure about eligibility in your area.

Contact support via live chat or email, verify your identity with your registered mobile number, and ask for a data access request. We will compile and send your account record within a reasonable timeframe.

Yes. Submit a closure and deletion request through support. We will close the account and delete personal data on schedule, except where a legal retention obligation requires us to keep specific transaction records.

Wallet identifiers linked to your account are stored only to process your transactions and withdrawals. They are not shared with third parties and are removed when your account data is deleted after closure.

We post an update notice on the platform before changes take effect. Continuing to use your account after the effective date means you accept the updated terms. Close your account before that date if you do not agree.

Contact support immediately via live chat. Provide your registered mobile number and we can place a temporary hold on the account while we investigate. Change your password as soon as you regain access.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.